To ensure your rights, please carefully review the following terms before submitting a refund request:
Refund Eligibility
You must meet at least two of the following conditions to apply for a refund:
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Within 24 Hours of Purchase
- The refund request must be submitted within 24 hours of the service purchase (based on the payment time of the invoice).
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Low Traffic Usage
- The service in question must have used less than 0.5% of the total traffic allocation during the first billing cycle.
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Duplicate Purchase
- The service was purchased multiple times due to an operational error.
If you do not meet at least two of the above conditions, the refund request will be denied.
